A new bank feeds process – simpler, faster, and more secure

April 8, 2019
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By Candice Jones, Xero

Unsurprisingly, it’s a popular feature – 71% of accountants tell us that bank feeds and reconciliation are their most loved features in Xero.


Because of their importance and the benefits they provide, we are constantly looking at ways to remove friction that our customers face. Today, a good proportion of our direct bank feeds globally require customers to connect them using paper application forms, which can mean a 10 day wait for transactions to start flowing into Xero. Our customers told us this process was too manual and time consuming, and we agreed.


We’re excited to announce a new and improved process to connect bank feeds that require paper application forms. We’ve created an easier, faster and more secure process, and by automating many of the manual steps in the process, we’re giving our customers more time to do beautiful business

A simpler process 

Say goodbye to manually filling in application forms. Now, to connect a
new bank feed you can download a pre-populated application form in Xero with
information about your organisation and bank account details. Simply sign and
date the form, scan and upload it back into Xero and we’ll take care of the
rest.

“We are really happy to be able to provide a better experience for the
200,000 customers who will connect direct bank feeds over the next year. We
know how important bank feeds are for small business owners and their advisors
to reconcile the books and see how the business is going, so this new simpler
process is really going to make a difference to them so they can get on with
running their business,” said Dimitri Stylianidis, Head of Data Integration – Financial
Services at Xero.

Uploading the form is easy – just follow the steps after downloading the
form and select ‘upload form’. If you need to upload the form at a later time,
select ‘Get bank feeds’ from the Xero dashboard, then select ‘I’ve got a form’
and upload your form.

You’ll then get an instant response to confirm whether you’ve completed
your application correctly or whether any key details are missing, and we’ll
keep you informed on the progress of your application.

Its faster and secure

A faster application process means bank feeds can be connected to Xero
sooner.

“Automating steps in the process, such as manually checking application
forms, means we’ve reduced inevitable delays so one of the biggest benefits the
new process delivers for customers is the speed to activate bank feeds.
Customers will be able to connect bank feeds faster to Xero,” said Stylianidis.

The faster bank feeds are connected, the sooner you can reconcile your
banking and get an up to date view of your cash position so you know how your
business is performing.

And you can rest assured that the process is safe and secure. Uploading
the application form into Xero is a more secure way to share information,
particularly sensitive information like your bank account details.

When will this be available?

The
new process is now available to all our Xero users. We’re excited about making
life easier for you and can’t wait for you to enjoy the benefits of this
improved process


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